Pick Me Up: What counts as fulfillment?
“In FY25, nearly one in every three requested books was never picked up. Access and User Services has raised concerns—both practical and emotional. On a practical level, each unclaimed request represents staff time and effort. Emotionally, it can be disheartening to connect users with resources only for them to sit uncollected. And yet, not every missed—or “not fulfilled”—pickup signals a failure. When seen visually, the scale of this pattern becomes more than a statistic, it becomes a story. One that invites reflection, questions, and, potentially, change.”
